Privacy Policy

01 — About Havenlanes

Havenlanes ("we," "us," or "our") provides SEO, paid advertising, and AI consulting services for growth-stage businesses. This Privacy Policy applies to our website at havenlanes.com and to the services we deliver to clients. By using our website or services, you agree to the practices described in this policy.

02 — Information We Collect

We collect information you provide directly, including:

• Name, email address, and company information submitted through contact forms or booking links
• Communications you send us via email or Calendly

We also collect information automatically when you visit our site:

• Usage data via analytics tools (e.g. page views, time on site, referral sources)
• Technical data such as browser type, device type, and IP address

03 — How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations
• Deliver and improve the services we provide to clients
• Send service-related communications
• Analyse website performance and improve our content

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

04 — Client Data

As part of delivering our services, we may access client advertising accounts, analytics platforms, and business data. This data is used solely to manage and optimise client campaigns. We do not use client data for any purpose outside the agreed scope of work, and we do not share client data with third parties except where required to operate the agreed tools and platforms.

05 — Third-Party Tools

We use third-party tools to operate our website and deliver services, including:

• Google Analytics — web analytics
• Meta Pixel — advertising and campaign measurement
• Calendly — appointment scheduling
• Stripe — payment processing

Each of these tools operates under its own privacy policy. We are not responsible for the data practices of third-party services.

06 — Data Security

We take reasonable steps to protect personal information, including encrypted transmission (HTTPS) and limiting access to authorised personnel only. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

07 — Your Rights

You may request access to, correction of, or deletion of personal information we hold about you at any time. To make a request, contact us at the email address below and we will respond within a reasonable timeframe.

08 — Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.